We believe that the quality of the service that we provide to our clients is fundamental to the success and growth of our business.
We also believe that the key to success is in the development of high quality relationships between everyone within the firm and the firm’s clients. For that reason the partners have always made collaborative teamwork and the training and development of our people a high priority and we were the first major regional law firm to acquire the Investor in People accreditation, in June 1996.
In order to have measurable standards of quality control and assessment, we have adopted the Law Society’s practice management standards as our statements of good practice.
We have maintained the Lexcel accreditation since January 2004 and this year were commended in 18 of the inspection areas. This year's assessor was very impressed with the high standard of compliance with the quality standards and the extensive areas of good practice that was observed.
Assessor's comments included:
"The attributes that are required by any organisation wishing to improve its quality: openness, attention to detail, good leadership, etc, are clearly evident throughout the firm."
"Fee earners achieve high levels of consistency in file management and conformance to the firm's processes and procedures. Such an extremely high level of compliance is the result of continuing vigilance by fee earners and a well co-ordinated and systematic approach to continuous improvement."
"Estimates of cost are clearly provided to each client at the outset of a matter."
Veale Wasbrough is making every effort to achieve the Best Companies accreditation which highlights the success of the business and commitment to being a good employer. We are highly regarded for our high level of employee engagement and have been listed by Best Companies as 'One To Watch'.
Organisational successes are defined using data from the Best Companies to Work For survey which involves surveying over 100,00 employees from over 400 companies.
